HSBC offers you the know-how and expertise of the Group.
Despite our best efforts deployed to provide you with an optimal quality service, these services might not always meet your expectations.
In order to enable us to upgrade the quality of services provided and to give you full satisfaction, we invite you to discover how to bring your claims to our knowledge.
For each complaint, we are committed to:
Each claim is an opportunity for HSBC Continental Europe, Belgium to improve the quality of the service offered.
To escalate a claim, reach your HSBC branch first and in priority. Your Relationship Manager is the best person to answer your concerns. Alternatively, you can also send an email detailing your complaint to firstname.lastname@example.org or a letter to HSBC Continental Europe, Belgium (23 Square de Meeûs, 1000 Brussels).
Complaint follow-up process:
If the response provided is not satisfactory, or when no response has been provided within the requested timeframe, you can reach:
You have the right to start a legal action at any time.